General terms and conditions of sale for online purchases on the DRUM ART website

These general terms and conditions of sale (“General Terms and Conditions”) are governed by the Consumer Code (Legislative Decree No. 206/2005, as amended) and by the regulations governing electronic commerce (Legislative Decree No. 70/2003 and subsequent amendments and additions) and apply exclusively to the online sale of Products displayed on DRUMART.it, marked with the “Buy” button, and Services as indicated in these General Terms and Conditions and on the page drumart.it/condizioni-di-vendita. In the event of changes to the General Terms and Conditions, the General Terms and Conditions published on the Website at the time the Customer submits the Order will apply to the purchase order.

Public offering

The Products and Services with their relative Prices listed on the DRUM ART website constitute an offer to the public. The Terms and Conditions of this offer apply exclusively to purchases made on the website. Purchase contracts are concluded with DRUM ART di Biancucci Alberto.

Prices

All product prices listed on the website include VAT and are current at the time of purchase. In the event of changes to VAT, prices will be adjusted in accordance with the regulations. If, due to technical errors, a price is clearly lower than the actual price, DRUM ART will contact the Customer, who may choose whether to: pay the difference and receive the goods, or obtain cancellation of the order with a refund. Transportation costs and additional services are indicated in the Purchase Order.

Order

Orders must be placed online at DRUMART.it: Registered user: enter your username and password on the login page. New customer: fill in the form with the required information (you can register first). The contract is considered concluded upon receipt of the order by DRUM ART. An Order Confirmation will follow via email with details on products, prices, costs, delivery address, and order number. If a product is unavailable, DRUM ART will immediately inform the Customer and refund the relevant amount.

Payment

Payment must be made at the time of ordering via: Credit card PayPal Bank transfer DRUM ART gift card You can combine multiple Gift Cards with a credit card or PayPal. The system will display any remaining credit on the Gift Cards. Invoice: to receive an invoice, please contact customer service and provide the correct details (including your VAT number). Electronic invoices cannot be modified after the day following their issue. Data security: the site uses SSL protocol to protect passwords and sensitive data.

Delivery and shipping Shipping times

2-5 business days from shipping confirmation. The customer will receive an email with a tracking link.

Shipping costs

Free for orders over €100 €3.50 for orders under €100 Express delivery with DHL: €8.90 (In case of return, the cost of standard shipping will not be refunded.)

Change of address

You can change it by contacting the courier after the first failed delivery attempt, using the tracking code. Returns and Refunds Right of withdrawal You may cancel your purchase within 14 days of receiving your shipment. Products must be returned intact and in their original packaging.

How to make a return

Fill out the online application and wait for the authorization email. Please ship products to: DRUM ART di Biancucci Alberto Contrada S. Antonio, 66 63848, Petritoli (FM), Italy The customer is responsible for the shipping costs of the return. The refund will be made within 14 days of notification of withdrawal, using the same payment method, unless otherwise agreed. DRUM ART may withhold the refund until the product has been received or proof of shipment has been provided.

Receipt and management of returns

The customer will be informed of the various stages by email. We do not offer exchanges, only refunds, which will be processed within 30 days of receiving the returned item.

Gift Card

DRUM ART gift cards are a customizable gift idea. It is possible to: choose a graphic, determine the value of the voucher, Enter sender, recipient, and message. The voucher can be printed for direct delivery or sent by email or post by Drum Art.